SUP-2025 Sample Questions & Answers
Device setup, backup and restore ties with network configuration for the biggest share, ahead of nearly even portions on MDM profiles, Apple Account and iCloud, privacy settings, software and app management, user authentication with passkeys, and diagnostics.
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- Question 1Intermediate
Mobile Device Management · MDM Features and Restrictions
When a network administrator pushes a WPA Enterprise Wi-Fi configuration profile to a fleet of managed iPads, which additional component must typically be bundled in the MDM payload to ensure seamless and secure authentication?
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Correct answer: C
WPA Enterprise networks use 802.1X authentication, which relies on RADIUS servers and certificates. To ensure the Apple device trusts the authentication server and connects seamlessly without prompting the user to manually verify an unknown certificate, the MDM payload must include the trusted root certificate payload.
- Question 2Intermediate
Mobile Device Management · Identify MDM Configuration Profiles
To view all installed configuration profiles on a Mac running macOS Sequoia via the Terminal, an administrator can use the command: _____ list
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Correct answer: A
The 'profiles' command-line utility in macOS is used to install, remove, and list configuration profiles. Executing 'profiles list' in Terminal will display all configuration profiles currently installed on the Mac, helping administrators verify MDM management status.
- Question 3Beginner
Mobile Device Management · MDM Features and Restrictions
An IT support technician is manually enrolling a donated iPad into the company's MDM using Apple Configurator for Mac. Which specific status does this manual enrollment process grant to the device, allowing for deeper management capabilities like locking the device to a single app?
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Correct answer: D
Using Apple Configurator to prepare an iOS or iPadOS device allows the technician to place the device into 'Supervised' mode. Supervision denotes that the organization owns the device, unlocking advanced MDM payloads and restrictions that are not available on unsupervised devices, such as Single App Mode or preventing app deletion.
- Question 4Intermediate
Apple Account and iCloud · Managed vs Personal Apple Accounts
A school district provisions iPads for students using Managed Apple Accounts created in Apple School Manager. A teacher asks if students can use these accounts to make purchases in the App Store or set up Family Sharing. What is the correct response regarding Managed Apple Accounts?
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Correct answer: A
Managed Apple Accounts are owned and controlled by the organization (via Apple Business Manager or Apple School Manager). To protect the organization and the user, commerce features like App Store purchases, Apple Pay, and Family Sharing are inherently disabled. Apps must be distributed via MDM.
- Question 5Beginner
Apple Account and iCloud · Privacy and Security with Apple Accounts
True or False: When a user signs into an iOS 18 device using a Managed Apple Account, their iCloud Backup is encrypted and the encryption keys are securely managed by the organization's Apple Business Manager instance, ensuring personal data separation.
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Correct answer: A
True. When using a Managed Apple Account, iCloud Backup data is encrypted end-to-end, but unlike a personal account where the user holds the sole key, the organization retains control over the managed account's encryption keys, ensuring the organization can manage and recover corporate data securely.
- Question 6IntermediateSelect 2
Apple Account and iCloud · Continuity Features
A designer is attempting to use the Universal Control feature to control their iPad Pro using the keyboard and trackpad of their MacBook Pro running macOS Sequoia. The feature is not working. Which of the following are strict requirements for Universal Control to function? (Select TWO)
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Correct answers: B, D
Universal Control relies on Continuity, which strictly requires both devices to be signed into the same Apple Account with 2FA enabled.
For wireless Universal Control to establish a connection, Bluetooth, Wi-Fi, and Handoff must be active on both the Mac and the iPad. They must also be within 10 meters of each other.
graph TD A[MacBook Pro] -- Bluetooth/Wi-Fi --> B[iPad Pro] A -- Same Apple Account --> B A -- Handoff Enabled --> B B -- Keyboard/Mouse Control --> A
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