ASTA-3305 Sample Questions & Answers
Proactive Outreach Manager's campaign and contact management carries the biggest share, ahead of three evenly tied areas: Experience Portal architecture, installing and configuring VoiceXML, and day-to-day monitoring, with troubleshooting the smallest piece.
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- Question 1Beginner
Installation, Configuration, and Deployment · POM Installation and Configuration
You are configuring a new email campaign in Proactive Outreach Manager (POM). You need to ensure that the system can send emails through the corporate SMTP server which requires authentication. Where in the POM interface is this configuration performed?
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Correct answer: C
SMTP server settings, including host, port, and authentication credentials, are global settings configured under the Global Configurations > Email Configuration menu in POM. These settings are used by all campaigns that utilize the email channel.
- Question 2Intermediate
Maintenance and Administration · System Administration
An administrator needs to back up the Avaya Experience Portal configuration data before a major upgrade. Which data set is NOT included in the standard EPM backup file (.data) and must be backed up separately if needed?
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Correct answer: B
The standard EPM configuration backup includes system settings, applications, MPP configs, and user data. It typically does NOT include the large volume of historical reporting data (Session Detail Records), which are stored in the database. These require a separate database dump or backup procedure.
- Question 3Beginner
Proactive Outreach Manager (POM) Solution and Components · Campaign Management
When configuring a 'Finite' campaign in POM, what specific behavior defines its termination?
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Correct answer: D
A Finite campaign is designed to process a static set of contacts. It terminates automatically when all contacts in the associated contact group have been processed (attempted according to the strategy), or when the finish date/time is reached.
- Question 4Advanced
Troubleshooting and Problem Resolution · Troubleshooting Tools and Logs
A technician is analyzing a SIP communication issue between the MPP and the Session Manager. They want to enable detailed SIP tracing on the MPP. Which command line tool or interface is best suited for viewing real-time SIP traffic directly on the MPP server?
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Correct answer: D
The 'dump_traffic' utility (often found in the MPP bin directory) is a specific tool provided on the MPP to capture and display SIP and RTP traffic in real-time, similar to wireshark but command-line based for the MPP environment. Note: traceSM is a Session Manager tool, not an MPP tool.
- Question 5Beginner
Avaya Experience Portal Architecture and Components · Experience Portal System Architecture
In an Avaya Experience Portal environment, which component is responsible for executing the VoiceXML/CCXML browser logic and interpreting the application scripts?
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Correct answer: B
The Media Processing Platform (MPP) is the component that hosts the VoiceXML and CCXML browsers. It fetches the application pages from the application server, interprets the VoiceXML tags, and handles the media stream (audio/speech) interaction with the caller.
- Question 6Intermediate
Installation, Configuration, and Deployment · POM Installation and Configuration
You need to configure Proactive Outreach Manager to send SMS notifications. Your SMS provider connects via SMPP. Which of the following parameters is mandatory to configure in the POM SMS Gateway settings to establish this connection?
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Correct answer: D
The SMPP protocol requires a 'System ID' (username) and 'Password' to bind (authenticate) with the SMSC (Short Message Service Center). Without these credentials, the SMPP bind request will be rejected.
- Question 7Advanced
Maintenance and Administration · System Administration
A developer is creating a custom report for a POM campaign and needs to understand the data schema. Which database view or table contains the detailed outcome of every attempt made to contact a customer?
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Correct answer: B
In the POM database schema, the 'pim_attempt_history' (or similarly named view depending on exact version, but 'pim_' is standard for POM Interaction Management) table/view stores the granular details of each attempt, including timestamp, completion code, and disposition.
- Question 8Intermediate
Installation, Configuration, and Deployment · Experience Portal Installation
When integrating Avaya Experience Portal with an external Application Server (e.g., running Orchestration Designer applications), what security mechanism should be implemented to ensure that the application server trusts the connection coming from the MPP?
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Correct answer: B
To establish a secure HTTPS connection where the Application Server validates the client (MPP), the Certificate Authority (CA) certificate that signed the MPP's certificate must be imported into the Application Server's trust store (e.g., Java keystore).
- Question 9Intermediate
Proactive Outreach Manager (POM) Solution and Components · Campaign Management
A Contact Center Manager wants to limit the number of outbound calls POM places during lunch hours (12 PM - 1 PM) to avoid overwhelming the reduced agent staff. Which POM feature is best suited to achieve this?
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Correct answer: A
A Time-Based Rule within the Campaign Strategy allows for granular control over when contacts are processed. You can define a specific time window (12-1 PM) and set an action (e.g., 'Do Not Call' or 'Defer') or adjust pacing settings specifically for that window.
- Question 10Intermediate
Avaya Experience Portal Architecture and Components · Experience Portal System Architecture
In an AEP deployment, what is the primary function of the 'Redirector' component?
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Correct answer: D
The Redirector is an optional component used primarily in legacy or specific H.323 environments where the switch needs to query an external entity (the Redirector) to decide which MPP IP address to send the call to. In modern pure SIP environments using Session Manager, it is often not required.
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