100-140 Sample Questions & Answers

You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.What should you do? A.Ask Jane Doe for their email address so that you can email them to verify identity.B.Reset the password because Jane Doe has to process payroll immediately.C.Call Jane Doe's manager using their company number to verify Jane Doe's needs and identity.D.Request Jane Doe's call back number so that you can reset the password and call Jane Doe back to verify the reset was successful.