300-815 Sample Questions & Answers
UCM mobility features and hunt-group configuration carry real weight here, alongside call admission control, Unified Border Element setup, dial plans for UCME gateways, SIP signaling with media establishment, and globalized call-routing rules.
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- Question 1Beginner
Gateway Technologies · Configure SIP SRST gateway
A network administrator is configuring a SIP SRST gateway for a branch office. The goal is to preserve as much phone functionality as possible during a WAN outage. Which configuration command is essential to allow SIP phones to re-register to the SRST gateway and maintain basic calling capabilities?
Show answer & explanation
Correct answer: B
The
voice service voipcommand enters the configuration mode where SIP-specific parameters, including SRST functionality, are defined. Within this mode, thesipcommand is used, followed byregistrar serverto enable the gateway to act as a SIP registrar during a WAN failure. Thecall-manager-fallbackcommand is used for SCCP (Skinny) SRST, not SIP SRST.voice classanddial-peer voiceare used for call routing and policy, but they do not enable the core SIP registrar function for SRST. - Question 2Beginner
Call Control and Dial Planning · Configure these globalized call routing elements in Cisco UCM - Standard local route group
True or False: When configuring Standard Local Route Group (SLRG) in Cisco UCM, the route group selected for local calls is determined by the Device Pool assigned to the originating device, not by the route pattern's configuration.
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Correct answer: A
This statement is True. The purpose of the Standard Local Route Group is to simplify dial plan administration. A generic route pattern is created that points to the 'Standard Local Route Group' as its destination. The actual gateway or route list used for the call is then determined by the 'Local Route Group' setting within the Device Pool of the phone that placed the call. This allows a single route pattern to be used for local calls across multiple sites.
- Question 3Intermediate
Signaling and Media Protocols · Troubleshoot these elements of a SIP conversation - Mid-call signaling (call transfer)
A call center is experiencing issues where calls are dropped when an agent attempts a blind transfer to an external number through a CUBE. Call traces show the CUBE sends a SIP REFER message to the UCM, which UCM rejects. The call is between a PSTN caller and a SIP agent phone. What is the most likely cause of this transfer failure?
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Correct answer: B
The
allow-connections sip to sipcommand is crucial for enabling CUBE to handle mid-call signaling changes, including call transfers initiated by a SIP REFER message. Without this global configuration command, the CUBE will not process the REFER message correctly and cannot broker the new call leg required for the transfer, causing it to fail. The other options are less likely; UCM typically accepts in-dialog REFERs, MTP is for DTMF/codec issues, and the SIP profile setting is for a different purpose. - Question 4Intermediate
Cisco Unified CM Call Control Features · Configure call queuing
A retail company is using Cisco UCM's native call queuing feature for its customer service line. During peak hours, all agents are busy, and callers are placed in a queue. The requirement is that if a caller has been in the queue for more than 5 minutes, their call should be routed to an external answering service. Which set of configuration items is needed to achieve this?
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Correct answer: C
The correct configuration requires three main components. First, the Hunt Pilot must have call queuing enabled. Second, this Hunt Pilot must point to a Hunt List which contains the Line Group of agents. Crucially, the overflow logic is configured on the Hunt Pilot itself. You must set the 'Maximum Wait Time in Queue' to 300 seconds (5 minutes) and then specify the overflow destination (a route pattern for the answering service) in the 'Destination when max wait time is exceeded' field. Overflow settings are not configured on the Line Group or Hunt List.
- Question 5Intermediate
Cisco Unified Border Element · Toll fraud prevention
A collaboration engineer needs to implement toll fraud prevention on a CUBE that connects to a public SIP trunk provider. The provider uses a large, undefined range of IP addresses for signaling. The engineer wants to ensure that only legitimate calls from the UCM are allowed to be routed out the SIP trunk. Which method provides the most effective security in this scenario?
graph TD UCM[Cisco UCM Cluster] -- SIP --> CUBE[Cisco CUBE] CUBE -- SIP --> Internet((Internet)) Internet --> ITSP[ITSP Cloud]Show answer & explanation
Correct answer: C
The most effective method is to create an IP address trusted list containing the signaling sources you explicitly trust, which in this case are the Cisco UCM servers. By applying this trusted list to the
voice service voipconfiguration, the CUBE will only accept call setup requests from these specified IPs, effectively preventing unauthorized systems from hijacking the CUBE to make fraudulent calls. An external ACL is difficult to manage if the provider's IPs change, and translation rules can be bypassed. Binding the dial peer is good practice but the trusted list provides the core security against unauthorized origination. - Question 6Intermediate
Call Control and Dial Planning · Configure these globalized call routing elements in Cisco UCM - TEHO
You are designing a globalized call routing plan for a multinational corporation. The goal is to use Tail End Hop Off (TEHO) for international calls to reduce costs. A user in the New York office (local dialing +1) dials a number in London (+44). The call should be routed over the WAN to the London gateway and then break out to the PSTN. Which configuration element is essential for this TEHO call to be routed correctly by the New York UCM?
Show answer & explanation
Correct answer: B
The core of TEHO is routing calls based on the destination number to the most cost-effective PSTN breakout point. In this case, the New York UCM must have a route pattern (e.g.,
\+44!) that explicitly matches calls destined for the UK. This route pattern must then be associated with a Route List containing a Route Group that points to the London office's PSTN gateway. This ensures the call is sent over the IP WAN to London before it enters the PSTN, thus saving on international toll charges. - Question 7BeginnerSelect 3
Cisco Unified Border Element · Configure these Cisco Unified Border Element dial plan elements - DTMF
Which three of the following are valid DTMF relay mechanisms that can be configured on a Cisco Unified Border Element? (Select THREE)
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Correct answers: A, B, D
- Question 8Beginner
Gateway Technologies · Configure Cisco UCME dial plans
A university is using Cisco UCME in a small campus building. They need to configure the system so that dialing '0' connects the caller to an external operator service at the main campus. The command to define this behavior on the UCME is
____ 0 T.Show answer & explanation
Correct answer: C
In Cisco Unified Communications Manager Express (UCME), the
operatorcommand is used under thetelephony-serviceconfiguration to define a specific number that should be dialed when a user dials '0'. The 'T' indicates that the subsequent digits are a variable-length number to be dialed. The full command would be something likeoperator 2125551212T, which dials that number when '0' is pressed. - Question 9Intermediate
Cisco Unified CM Call Control Features · Describe call recording options - Built-in-bridge
A company is implementing Built-in-Bridge (BiB) for call recording on their Cisco IP Phones. For compliance reasons, they must ensure that all calls made by the sales team are automatically recorded. Which configuration object in CUCM is directly associated with a directory number to invoke the BiB recording feature?
Show answer & explanation
Correct answer: B
A Recording Profile is the CUCM configuration object that links a directory number to the call recording system. The profile specifies the recording destination (a route pattern pointing to the recording server) and the Calling Search Space to be used for recording calls. This profile is then applied directly to the Directory Number configuration page for the users who need to be recorded.
- Question 10Advanced
Cisco Unified CM Call Control Features · Troubleshoot Call Admission Control (exclude RSVP)
Case Study:
A logistics company, GlobaLink, has its headquarters in Chicago with a large UCM cluster and a primary data center. They have a branch office in Denver with 50 users. The Denver office is connected to Chicago via a 1.544 Mbps MPLS WAN link. All PSTN access is centralized through the Chicago data center via a CUBE connected to a SIP trunk provider.
During a recent network event, the MPLS link to Denver became saturated with data traffic, causing severe degradation of voice quality for calls between Denver and Chicago, as well as for PSTN calls made from Denver. While the WAN link was congested but not down, users reported that calls would connect but were unusable due to choppiness and delay. GlobaLink wants to implement a solution that prevents new calls from being established over the WAN when there is insufficient bandwidth, thereby preserving the quality of active calls.
Requirements:
- Prevent new voice calls from being established over the WAN link from Denver to Chicago if bandwidth is not available.
- The solution must not rely on RSVP.
- The solution should be managed and enforced by the Chicago UCM cluster.
- During a WAN bandwidth shortage, calls within the Denver office must still function correctly.
Which solution best meets GlobaLink's requirements?
Show answer & explanation
Correct answer: C
This scenario is the classic use case for UCM's native Location-Based Call Admission Control (CAC). By creating separate locations for Chicago and Denver and defining a specific bandwidth limit for audio (and video, if applicable) calls between them, UCM will track the number of active calls over the WAN. Once the allocated bandwidth is consumed, UCM will prevent any new calls from being established across that link, returning a busy signal to the user. This meets all requirements: it's managed by UCM, doesn't use RSVP, prevents new calls during congestion, and allows intra-site calls (which are assigned to the 'Unlimited' bandwidth pool within the same location) to proceed normally. QoS is a complementary technology but does not prevent oversubscription; it only prioritizes traffic during congestion.
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