700-104 Sample Questions & Answers

The most significant investment a customer makes is in software licensing. Cisco's licensing models are designed to be portable. When the customer outgrows the BE6000M hardware, their user licenses can be transferred directly to a more powerful BE6000H or even a larger, distributed Cisco UCM architecture. This protects their primary software investment and provides a seamless growth path. Hardware trade-in programs exist but protecting the larger software license investment is the key point.

For industries with strict data residency and compliance requirements, the on-premises nature of the BE6000 is a key advantage. It allows the firm to keep all call control, voicemail, and potentially call recordings within their own data center, under their direct physical and logical control. This simplifies audits and ensures compliance with regulations that may restrict where data can be stored. While cloud providers have compliance certifications, the full control of an on-premises solution is often preferred in these scenarios.

Cisco's collaboration applications, including those on the BE6000, are deployed as virtual appliances that run exclusively on the VMware vSphere ESXi hypervisor. A license for the hypervisor is included with the BE6000 server.

Cisco Video Communication Server (VCS), now part of the Expressway series, is the application that acts as a gatekeeper for B2B video calls. It handles the SIP and H.323 signaling and media traversal required for secure communication between an internal Cisco collaboration environment and external, standards-based video conferencing systems.

Cisco UCCX is the purpose-built contact center application for the BE6000 platform. It provides sophisticated features beyond basic hunt groups, including skills-based routing, conditional call routing, queuing, and reporting, which are all specific requirements of the e-commerce company.

Jabber extends business-class collaboration to personal devices, which is the core of a BYOD strategy.

SNR is a key mobility feature that integrates personal devices (even without the Jabber client) into the corporate telephony system.

MRA is crucial for a seamless and secure BYOD user experience, as it removes the friction of connecting a VPN client on mobile devices.

This solution directly addresses all requirements. The dual BE6000M servers provide the 1:1 call processing redundancy the IT Director requires. The platform supports Cisco Jabber and video endpoints for professional inter-site collaboration and client-facing calls. The on-premises model meets the CFO's budget preference, and the consolidated platform helps control operational costs. This setup can easily scale to 200 users and beyond.

This concern is not about the technology's features or cost, but about the organization's ability to adapt to and use it effectively. It is a classic user adoption and change management challenge, which requires a strategy that goes beyond just technical implementation, often involving training, internal marketing, and identifying champions.

The Cisco Business Edition 6000 is specifically designed, packaged, and priced for the mid-market segment. It offers enterprise-grade features in a solution that is sized and simplified for organizations that typically range from 100 to 1000 users, bridging the gap between small business solutions and large enterprise deployments.

This statement is true. The BE6000M (Medium Density) model supports up to 100 UCCX agents. To scale the contact center up to the maximum supported 400 agents on the BE6K platform, the customer must use the BE6000H (High Density) model, which has greater CPU, memory, and storage resources to handle the increased workload.