ITILFND Sample Questions & Answers
ITIL practices, from general management to service and technical ones, make up half the exam, well ahead of the four dimensions, the seven guiding principles, core concepts of managing services, the value system, and the value chain's activities.
Launch the full ITILFND simulator →Showing 10 of 20 free samples.
- Question 1
Which of the following do Service Metrics measure?
Show answer & explanation
Correct answer: B
B
- Question 2
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
Show answer & explanation
Correct answer: C
C
- Question 3
Which one of the following activities is NOT part of the Deming Cycle?
Show answer & explanation
Correct answer: A
A
- Question 4
Where would you expect incident resolution targets to be documented?
Show answer & explanation
Correct answer: C
C
- Question 5
Which term is used to describe the prediction and control of income and expenditure within an organization?
Show answer & explanation
Correct answer: D
D
- Question 6
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Show answer & explanation
Correct answer: C
C
- Question 7
Which one of the following is the BEST description of a major incident?
Show answer & explanation
Correct answer: A
A
- Question 8
The BEST description of the purpose of Service Operation is?
Show answer & explanation
Correct answer: A
A
- Question 9
What is a service delivered between two business units in the same organization known as?
Show answer & explanation
Correct answer: D
D
- Question 10
Which of the following BEST describes the purpose of access management?
Show answer & explanation
Correct answer: C
C
Ready for the real thing?
The full ITILFND simulator has every exam-style question, timed mode, and instant scoring.