MB-280 Sample Questions & Answers
Configuring Dataverse tables, plus the business logic behind model-driven apps, takes the biggest share, ahead of the product catalog and forecasting plus core Sales functionality, Customer Insights events, and collaboration features in Outlook.
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- Question 1Beginner
Implement Dynamics 365 Sales · Enable and configure predictive lead and opportunity scoring
True or False: When predictive opportunity scoring is enabled, the model is trained exclusively on data from won and lost opportunities within the organization's own Dynamics 365 Sales instance.
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Correct answer: A
The predictive opportunity scoring model uses machine learning based on your organization's historical data, specifically analyzing the characteristics and patterns of past won and lost opportunities to predict outcomes for current, open ones.
- Question 2IntermediateSelect 2
Implement Dynamics 365 Sales · Configure sales engagement
A consultant is customizing the Sales accelerator workspace. The sales manager wants to segment the work list to prioritize leads from a specific marketing campaign and assign them automatically to the junior sales team. Which two features within the Sales accelerator configuration are required to achieve this? (Select TWO)
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Correct answers: B, C
Segments are used to group records (like leads or opportunities) based on specific criteria. In this case, a segment would be created to filter for leads where the source campaign matches the specific marketing campaign.
Assignment rules are used to automatically distribute records from a segment to specific sellers or teams. An assignment rule would be configured to take leads from the newly created campaign segment and assign them to the junior sales team.
- Question 3Advanced
Configure and customize Dataverse and model-driven apps · Embed Power BI dashboard, reports, and tiles
A project manager wants to embed a specific Power BI report showing project profitability into the main form of the Project custom entity in a model-driven app. The report should automatically filter to show data only for the project record being viewed. What is the most direct way to configure this context-sensitive filtering?
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Correct answer: D
When embedding a Power BI report (not a dashboard or tile) into a model-driven app form, the control's properties allow you to specify a filter string in JSON format. This allows you to dynamically pass attributes from the current record, such as its GUID, to the Power BI report filter, ensuring it is contextually filtered.
- Question 4Intermediate
Extend and enhance Dynamics 365 Sales capabilities · Configure document management
A company has configured document management to use SharePoint for storing documents related to Account records. A user who has read/write access to an Account record in Dynamics 365 reports that they cannot upload documents to the associated SharePoint folder. The user has confirmed they have appropriate SharePoint permissions. Which configuration is most likely causing this issue?
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Correct answer: B
Dynamics 365 uses the 'SharePoint Document Location' entity to store the pointers to the SharePoint folders. To create a new folder or upload a document for a record, the user needs Create and Append To privileges on this entity within their Dynamics 365 security role, in addition to their SharePoint permissions.
- Question 5Advanced
Configure and customize Dataverse and model-driven apps · Configure formula and rollup columns
A Dynamics 365 administrator needs to create a rollup field on the Account table to calculate the 'Total Value of Won Opportunities'. The calculation must only include opportunities that were won in the current fiscal year. The fiscal year starts on July 1st. How should the administrator configure the rollup field's filter criteria to meet this requirement?
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Correct answer: A
Rollup fields can leverage the system's fiscal year settings. The correct approach is to set the organization-wide fiscal year start date in the system settings and then use the time-based operator 'This Fiscal Year' in the rollup field's filter criteria on the 'Actual Close Date' field.
- Question 6Intermediate
Implement Dynamics 365 Sales · Configure relationship analytics and improve relationship health
A sales manager observes that the relationship health scores for several key accounts are trending downwards from 'Good' to 'Fair'. The manager wants to understand what specific factors are contributing to this decline. Which area within Sales Insights provides the most detailed breakdown of activities influencing the relationship health score?
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Correct answer: C
The relationship analytics widget, available on forms like Account, Contact, Lead, and Opportunity, provides a detailed view of KPIs. Clicking on the health score in this widget reveals the underlying activities (or lack thereof), such as email interactions, meetings, and response times, that are contributing to the score.
- Question 7Beginner
Implement Dynamics 365 Sales · Configure automatic creation rules for leads
A university uses Dynamics 365 Sales to manage student recruitment. They want to automate the creation of a 'Follow-Up' task for a recruiter whenever a prospective student (Lead) submits an online inquiry form. The task should be created immediately. Which feature should be configured to meet this requirement?
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Correct answer: B
Record creation and update rules are designed specifically for this purpose. They can monitor an incoming activity (like an email from a specific queue, which is how web form submissions are often handled) and automatically create or update records, such as creating a new Lead and a related Task activity.
- Question 8Intermediate
Configure and customize Dataverse and model-driven apps · Customize the user experience
A consultant needs to create a view of Accounts that displays all clients located in 'California' OR 'Nevada' that also have an 'Annual Revenue' of more than $1,000,000. How should the filter criteria be structured in the view editor to achieve this?
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Correct answer: C
To correctly structure this logic, the state conditions must be grouped together with an 'OR' operator. This group is then combined with the revenue condition using an 'AND' operator. The logic is: (State = CA OR State = NV) AND (Revenue > 1,000,000).
- Question 9Beginner
Demonstrate Dynamics 365 Customer Insights capabilities · Manage registration, waitlists, and attendees
A marketing manager is creating an event in Dynamics 365 Customer Insights - Journeys. They need to ensure that once the event capacity is reached, new registrants are automatically placed on a waitlist. What setting must be enabled on the event record to achieve this?
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Correct answer: C
The event management features include a specific boolean (Yes/No) field, typically named 'Automatic waitlisting' or similar, which must be enabled. When this is set to 'Yes' and an 'Event capacity' is defined, the system will automatically manage the waitlist once the capacity is met.
- Question 10Intermediate
Configure and customize Dataverse and model-driven apps · Share a model-driven app
An administrator has created a new model-driven app for a specialized sales team. The app includes custom tables and specific views that should only be accessible to this team. The team members are all part of an Microsoft Entra ID security group called 'Specialized Sales'. What is the most efficient method to grant access to the app for all current and future team members?
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Correct answer: C
Model-driven apps can be shared directly with Microsoft Entra ID (formerly Azure AD) security groups. This is the most efficient and scalable method, as user access is managed through group membership in Entra ID. New users added to the group automatically get access, and removed users lose access.
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