PEGACPBA24V1 Sample Questions & Answers
Free Certified Pega Business Architect (PEGACPBA24V1) practice questions with worked answers and explanations. See how the ExamJungle simulator prepares you — then jump into the full test.
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Real questions from the Certified Pega Business Architect (PEGACPBA24V1) practice test — answers and explanations included. Showing 6 of 12 free samples.
- Question 1
A telecommunications company is designing a 'Network Issue Resolution' case type.
Background:
When a customer reports an outage, the system must first attempt an automated remote diagnostic.Current Situation:
If the remote diagnostic resolves the issue, the case should immediately proceed to the 'Resolution Communication' stage, bypassing the 'Field Technician Dispatch' stage.Requirements:
The Business Architect needs to implement this bypass logic without writing custom code.Constraints:
The logic must be evaluated dynamically based on the outcome of the diagnostic step.Which configuration best meets these requirements?
Show answer & explanation
Correct answer: C
In Pega App Studio, you can configure a stage to skip based on a custom condition (a When rule) evaluated at runtime. By setting a condition on the 'Field Technician Dispatch' stage to skip if the issue is already resolved, the case lifecycle automatically bypasses the unnecessary stage. While a 'Change Stage' shape could technically move the case, configuring the skip condition on the stage itself is the best practice for declarative, clear lifecycle design.
- Question 2
A Business Architect is configuring a Service Level Agreement (SLA) for a 'Review Claim' assignment. The initial urgency for the case type is set to 20. The assignment SLA is configured as follows:
- Initial Urgency: 15
- Goal: 2 days, increase urgency by 10
- Deadline: 4 days, increase urgency by 20
- Passed Deadline: 1 day, increase urgency by 10 (limit 3 times)
What is the total assignment urgency if the assignment remains incomplete 3 days after it was routed to the user?
Show answer & explanation
Correct answer: C
Total urgency = Case Initial Urgency + Assignment Initial Urgency + SLA Increases.
Case Initial Urgency = 20.
Assignment Initial Urgency = 15.
At day 3, the Goal (2 days) has passed, adding 10.
The Deadline (4 days) has NOT passed yet.
Calculation: 20 + 15 + 10 = 45. - Question 3
An insurance company has a team of 15 underwriters who process policy renewals. The requirement states that any underwriter on the team should be able to pick up the next available renewal case based on priority, rather than cases being assigned to specific individuals.
How should the Business Architect configure the routing for the 'Process Renewal' assignment?
Show answer & explanation
Correct answer: B
A work queue (formerly known as a workbasket) is a shared container for assignments that can be accessed by multiple operators. When tasks do not need to go to a specific user, they are routed to a work queue where any available member of the team can pick them up. Routing to a specific user or using cascading approval does not meet the requirement of a shared pool of work.
- Question 4
To automatically notify a customer when their order is shipped, a Business Architect should add a ___________ automation shape to the case lifecycle in App Studio.
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Correct answer: A
The 'Send email' automation shape is used to automatically generate and send email correspondence to users, customers, or work parties during case processing without requiring human intervention.
- Question 5
A university admissions system is experiencing issues where students submit multiple applications for the same semester. The system must flag an application as a potential duplicate if it has the same Student ID, the same Semester, and either the same Major OR the same Application Date.
When configuring the Search duplicate cases step, how should the Business Architect define the conditions?
Show answer & explanation
Correct answer: B
Pega duplicate case detection uses 'basic' (must-match) conditions and 'weighted' conditions. Student ID and Semester MUST match, so they are basic conditions. Major and Application Date are 'either/or', so they should be weighted conditions. Assigning them each a weight of 50 and setting the threshold to 50 ensures that if EITHER one matches, the threshold is met and the case is flagged as a duplicate.
- Question 6
A 'Purchase Order' (PO) case creates multiple 'Item' child cases. The PO case must not proceed to the 'Payment' stage until all 'Item' child cases have reached a status of 'Resolved-Completed'.
During testing, the PO case immediately advances to the 'Payment' stage without waiting for the child cases to finish. What is the most likely cause of this issue?
Show answer & explanation
Correct answer: B
To pause a parent case until child cases complete, the Wait step must be configured as a Case Dependency and placed within the parent case's lifecycle. If the parent case is not pausing, it is either missing the Wait step or the Wait step is misconfigured (e.g., placed in the wrong case type or waiting on the wrong status).
flowchart TD A[Parent Case: PO] --> B[Create Child Cases: Items] B --> C{Wait Step in Parent} C -->|Wait for all children to resolve| D[Payment Stage] subgraph Child Cases E[Item 1] --> F[Resolved] G[Item 2] --> H[Resolved] end F -.-> C H -.-> C
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