PEGACPBA25V1 Sample Questions & Answers
Spans case lifecycle design and service level agreements, the single biggest topic, plus insights, view configuration, security, data objects and calculated values, application development and architecture, and Pega's GenAI features such as Knowledge Buddy.
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Real questions from the Certified Pega Business Architect practice test — answers and explanations included. Showing 10 of 20 free samples.
- Question 1Intermediate
Case Management · Service Level Agreements
A Business Architect is designing a 'Loan Application' case. The process requires a 'Credit Check' stage that must be completed within 24 hours. If the check is not completed within 24 hours, the urgency should increase. If it is still incomplete after 48 hours, the case should be automatically reassigned to a manager. Which configuration in the Service Level Agreement (SLA) is required to handle the reassignment?
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Correct answer: C
The requirement states that after 48 hours (the deadline), the case should be reassigned. In Pega SLAs, you configure the Deadline interval and add a specific Escalation Action (Action: Reassign) to trigger at that time.
- Question 2Intermediate
Case Management · Assignment Routing
An organization handles customer support tickets. Tickets are categorized as 'Tier 1' (General Inquiries) or 'Tier 2' (Technical Issues). Tier 1 tickets should be available to any available agent in the 'General Support' team. Tier 2 tickets must be routed to a specific queue where certified technicians pick them up.
Which routing configuration best supports this requirement?
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Correct answer: D
Both scenarios describe a 'pull' model where a group of users picks up work. In Pega, this is achieved by routing to a Work Queue (formerly workbasket). Agents in the General Support Work Group would access the General Support Work Queue, and technicians would access the Technical Support Work Queue.
- Question 3Beginner
Case Management · Workflow Automation
A 'Retail Order' case has a stage called 'Fulfillment'. Within this stage, there is a step to 'Pack Items'. However, if the order contains only digital items, the packing step is unnecessary. How should the Business Architect configure the Case Lifecycle to handle this efficiently?
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Correct answer: B
Pega allows you to configure conditions on individual steps within a stage. By setting a condition to start the process only when the Order Type is NOT Digital (or skip when it IS Digital), you maintain a single unified case lifecycle while handling variations efficiently.
- Question 4IntermediateSelect 2
Case Management · Duplicate Case Management
In a 'Recruitment' application, a candidate can apply for multiple jobs. The HR department wants to ensure that if a candidate applies for the same Job ID twice within 30 days, the second application is flagged as a potential duplicate. Which two factors are essential when configuring the Duplicate Search logic?
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Correct answers: A, B
Duplicate search logic relies on weighted conditions (e.g., Same Name = 50, Same Job ID = 50) to calculate a total score. If the score exceeds a threshold, it is flagged.
Pega uses 'Basic Conditions' (filters) to limit the search scope (e.g., create date within last 30 days) before applying the computationally more expensive weighted conditions.
- Question 5Beginner
Case Management · Optional Actions
A 'Travel Request' case allows employees to book flights. At any point during the 'Booking' stage, the employee might need to update their passport details. This update is not part of the standard sequential process but must be available on demand. How should this requirement be implemented?
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Correct answer: C
Optional Actions (Local Actions or Optional Processes) can be configured at the Case-wide level or Stage-only level. Since the requirement specifies 'during the Booking stage', a Stage-only Optional Action is the correct scope.
- Question 6Beginner
Case Management · Workflow Automation
You are designing an 'Auto Loan' case. Once the loan is approved, the system must automatically generate a 'Welcome Packet' PDF and email it to the customer. The case should not proceed to the 'Closing' stage until the email is successfully sent. Which automation shape is best suited for this task?
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Correct answer: A
The 'Send Email' automation shape is designed specifically to generate and send emails, optionally with attachments (like a generated PDF), as part of the flow. It ensures the action is completed before the flow moves to the next connector.
- Question 7Advanced
Case Management · Case Processing Control
A 'Purchase Request' case requires approval from a manager. The manager has 24 hours to approve. If they do not respond, the case should pause and wait for the 'Procurement Team' to manually review the delay before allowing the case to proceed or be rejected. How should you configure the Wait step logic?
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Correct answer: D
While a Wait step pauses a case, the scenario describes a deadline on a human interaction (Approval). The best practice is to use the SLA functionality on the Assignment itself. When the deadline passes, the SLA action advances the flow to the next step, which would be the Procurement Team's review assignment. A standalone Wait step is typically for case dependencies or simple timers, not for expiring a user assignment.
- Question 8Intermediate
Case Management · Stage and Process Skipping
Case Study:
GlobalTech Corp is building a 'Vendor Onboarding' application. The process is as follows:
- Submission: Vendor submits details.
- Review: Procurement reviews the submission.
- Security Check: If the vendor handles sensitive data, a security audit is performed.
- Contracting: Legal drafts the contract.
- Activation: Vendor account is created.
Requirement: The 'Security Check' stage should ONLY run if the property .HandlesSensitiveData is true. Otherwise, the case should move directly from Review to Contracting.
How do you implement this in the Case Lifecycle Designer?
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Correct answer: A
Pega allows you to set a condition directly on the Stage configuration ('Skip stage when'). If the condition evaluates to true (.HandlesSensitiveData is false), the entire stage is skipped, transitioning the case immediately to the next stage (Contracting).
- Question 9Intermediate
Case Management · Child Cases
A 'Parent' case represents a 'Home Insurance Policy'. This policy can cover multiple 'Properties'. Each property is handled as a separate 'Property' case. The 'Parent' case should not be resolved until all 'Property' cases are resolved. Which configuration ensures this dependency?
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Correct answer: D
This is the standard pattern for Parent-Child dependencies. The Wait step (specifically the 'Wait for Case Completion' type) pauses the parent flow until the specified child cases reach a resolved status.
- Question 10Beginner
Case Management · Assignment Routing
What is the primary difference between a 'Work Group' and a 'Work Queue' in Pega Case Management routing?
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Correct answer: C
This is the correct definition. Work Groups define the organizational structure (People + Supervisor). Work Queues (baskets) hold the actual work items that need to be pulled by those people.
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