ITIL4-AMCS Sample Questions & Answers
Most of the questions target onboarding and offboarding cloud services, the single biggest weight, plus readiness and business-case assessment for adoption, cloud deployment and service models, service types and procurement, and evaluating the cloud strategy.
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- Question 1Intermediate
Understand the Role of Cloud Services in an Organization · Cloud deployment and service models
In a Platform as a Service (PaaS) model, which of the following responsibilities typically remains with the cloud consumer?
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Correct answer: D
In PaaS, the provider manages the hardware, network, and operating system (including patching). The consumer is responsible for the applications they deploy onto the platform and the data associated with those applications.
- Question 2Beginner
Understand the Role of Cloud Services in an Organization · Cloud adoption approaches
True or False: In an 'Evolutionary' cloud adoption approach, the organization typically migrates services in a structured, phased manner that allows for learning and process adjustment between phases.
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Correct answer: A
True. The evolutionary approach is characterized by a planned, phased migration. This contrasts with 'piecemeal' (ad-hoc/unplanned) and 'big bang' (all at once). It allows the organization to build capability and refine strategies incrementally.
- Question 3Intermediate
Define Requirements for Adopting and Readiness to Adopt Cloud Solutions · Define cloud solution requirements
When defining cloud solution requirements, which of the following is considered a 'Non-Functional Requirement' related to compliance?
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Correct answer: B
Data residency (geographic location of data) is a non-functional requirement specifically related to compliance and regulatory constraints (e.g., GDPR), rather than a specific function the system performs for the user.
- Question 4Intermediate
Define Requirements for Adopting and Readiness to Adopt Cloud Solutions · Communicating a cloud business case
A Chief Financial Officer (CFO) is a key stakeholder in the cloud business case. Which value proposition aspect should be emphasized MOST when communicating the business case to this specific stakeholder?
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Correct answer: C
CFOs are primarily concerned with financial health, cash flow, and cost management. Emphasizing the shift from capital expenditure (CapEx) to operational expenditure (OpEx) and the impact on TCO directly addresses their primary interests.
- Question 5Beginner
Define Requirements for Adopting and Readiness to Adopt Cloud Solutions · Organizational readiness assessment
When conducting an organizational readiness assessment, a 'Skills Gap Analysis' is primarily performed to identify:
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Correct answer: A
A Skills Gap Analysis focuses on human resources. It measures the difference between the existing skills of staff (e.g., traditional IT ops) and the new skills needed for cloud operations (e.g., DevOps, cloud security, FinOps).
- Question 6Advanced
Define Requirements for Adopting and Readiness to Adopt Cloud Solutions · Define cloud solution requirements
Case Study: TechGlobal Inc. is planning to migrate its legacy CRM system to the cloud. The system relies on a proprietary database that is not supported by any major PaaS provider. The business requires the migration to be completed within 3 months to renew a contract.
Based on these constraints, which requirement should be prioritized in the cloud solution selection?
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Correct answer: A
Given the constraints (unsupported proprietary database on PaaS and a short 3-month timeline), a 'Lift and Shift' to IaaS is the only viable option. Prioritizing IaaS support ensures the legacy database can run on virtual machines without refactoring, meeting the deadline.
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