AP-222 Sample Questions & Answers

A state environmental agency uses Public Sector Solutions to manage permits for waste disposal sites. Each site requires an annual inspection. A consultant has created an Action Plan Template of type 'Visit Execution' to define the standard inspection checklist. How does the system associate this checklist with a newly created Visit record for a specific disposal site?

A city is using Intelligent Document Automation (IDA) to process scanned PDF applications for business licenses. The process involves multiple steps: receiving the scanned document, classifying it, extracting key-value pairs, and mapping the extracted data to fields on the Individual Application object. An administrator notices that data for the 'Business Address' field is consistently being extracted incorrectly. Where in the IDA setup should the administrator first go to correct the mapping for this specific field?

A public health agency needs to create a multi-step approval process for restaurant health permits. The process requires sequential approvals from a local inspector, a regional supervisor, and finally the director of health services. A custom Lightning component on the application page should show the current stage of the approval. Which object stores the historical and pending steps of an approval process that can be queried to build this component?

A consultant is gathering requirements for a new PSS implementation for a state's Department of Transportation. The stakeholders are describing their current processes in long narratives, making it difficult to identify specific automation opportunities. Which business analysis technique should the consultant use to visually represent the current state and identify pain points and inefficiencies?

A government agency wants to display a 360-degree view of a constituent, including their licenses, pending applications, and related contacts, all on a single screen for their service agents. Which component from the Public Sector Solutions Industry Common Layer is specifically designed for this purpose?

Case Study: The State Board of Pharmacy (SBOP) is launching a new digital portal for pharmacists to manage their licenses. The portal will be built on Experience Cloud using Public Sector Solutions.

Current Situation: All license renewals are currently handled via mail, leading to long processing times and frequent errors. Inspections of pharmacy facilities are scheduled manually and tracked in spreadsheets. There is no central system to verify a pharmacist's continuing education credits, which is a prerequisite for renewal.

Requirements:

1. Pharmacists must be able to apply for, renew, and pay for their licenses online.
2. The system must automatically calculate renewal fees based on license type and any late penalties.
3. Before a renewal application can be submitted, the system must verify the pharmacist has completed the required number of continuing education credits, which are stored in an external system accessible via a REST API.
4. Upon renewal approval, a new license PDF must be automatically generated and made available for download in the portal.

Which combination of PSS and OmniStudio components provides the most efficient and standard solution to meet all the stated requirements?

A city planning department uses Dynamic Assessments for building code inspections. One of the questions is, 'Is the fire suppression system certified?' If the inspector answers 'No', the system should automatically create a high-priority Violation record related to the inspection Visit. How is this automation configured within the Dynamic Assessment framework?

A regional water authority needs to provide its field agents with a way to conduct water quality tests and submit results from remote locations with intermittent internet connectivity. The solution must be available on a mobile device. Which PSS-related capability is designed to meet this requirement?

When configuring CRM Analytics for Public Sector Solutions, what are the two essential permission sets that must be assigned to an administrator who needs to set up and manage the pre-built LPI Analytics app? (Select TWO)

A state agency is using an OmniScript to allow constituents to apply for a professional license. The OmniScript includes a file upload element for supporting documents. The agency has a strict requirement that all uploaded files must be stored externally in a designated Amazon S3 bucket, not in Salesforce Files. Which component should be used in conjunction with the OmniScript to achieve this?