BA-201 Sample Questions & Answers
Focuses on stakeholder collaboration and elicitation techniques, the single biggest weight, plus requirements and user-story management side by side, assessing business strategy and current state, mapping out processes, and deciding go or no-go at UAT.
Launch the full BA-201 simulator →Showing 6 of 12 free samples.
- Question 1Intermediate
Customer Discovery · Salesforce Capabilities
A client wants to implement a solution where customers can log in to a branded portal to view their support cases and knowledge articles. The client has limited budget for custom development. Based on Salesforce capabilities, what should the BA recommend?
Show answer & explanation
Correct answer: B
Experience Cloud (formerly Community Cloud) provides out-of-the-box templates for customer service scenarios (Self-Service), minimizing custom development and leveraging native case/knowledge integration.
- Question 2Intermediate
Customer Discovery · BA Roles in Implementation Lifecycle
A BA is joining a project during the 'Analyze' phase. The 'Plan' phase has already been completed by the architecture team. What is the primary responsibility of the BA during this specific phase of the implementation lifecycle?
Show answer & explanation
Correct answer: C
In the Analyze phase, the BA focuses on gathering detailed requirements, mapping current/future processes, and refining user stories. Budget/resource planning happens in 'Plan', and configuration happens in 'Build'.
- Question 3Advanced
Customer Discovery · Business Strategy and Goals
Case Study:
CloudKicks is a sneaker manufacturer planning to merge with a logistics company. The CEO wants to unify their sales teams onto a single Salesforce instance. Currently, CloudKicks uses Sales Cloud with heavy customization, while the logistics company uses a spreadsheet-based tracker.
The CloudKicks Sales VP is excited but worried about losing their custom 'Shoe Configurator' tool. The Logistics Operations Lead is skeptical about Salesforce and fears it will slow down their drivers.
What is the most critical first step for the BA to take in the Customer Discovery phase to ensure project success?
Show answer & explanation
Correct answer: A
Before diving into technical details (like the Configurator) or solutioning, the BA must understand the why (strategic goals of the merger) and the who (stakeholder analysis). The Logistics Lead is a resistor who needs management strategies, and the Sales VP is a champion with specific concerns. This context frames all subsequent discovery.
- Question 4Beginner
Customer Discovery · Business Strategy and Goals
True or False: When defining the scope of a Salesforce project, it is best practice to include every identified stakeholder wish in the initial release to maximize user adoption.
Show answer & explanation
Correct answer: B
False. Best practice is to define a Minimum Viable Product (MVP) that delivers high value quickly. Including every wish leads to scope creep, budget overruns, and delayed delivery. Scope should be prioritized based on business value.
- Question 5Intermediate
Collaboration with Stakeholders · Stakeholder Relationship Management
A Business Analyst is performing stakeholder analysis and has identified a Department Head who has high influence over the project budget but low interest in the day-to-day details of the Salesforce implementation. According to the stakeholder matrix, what is the best engagement strategy for this individual?
Show answer & explanation
Correct answer: A
High Influence/Low Interest stakeholders should be 'Kept Satisfied'. They don't need detailed involvement (which might annoy them) but must be kept happy to ensure continued support/funding.
quadrantChart title Stakeholder Analysis Matrix x-axis Low Interest --> High Interest y-axis Low Influence --> High Influence quadrant-1 Manage Closely quadrant-2 Keep Satisfied quadrant-3 Monitor quadrant-4 Keep Informed Department Head: [0.2, 0.8] - Question 6Intermediate
Collaboration with Stakeholders · Elicitation Techniques
A BA is tasked with gathering requirements from a group of 15 regional sales managers who are distributed globally and have conflicting opinions on the sales process. The timeline is tight. Which elicitation technique is most appropriate to reach a consensus efficiently?
Show answer & explanation
Correct answer: D
Workshops are best for resolving conflicts and reaching consensus among groups. Individual interviews would reinforce silos and take too long. A survey wouldn't resolve the conflicts.
Ready for the real thing?
The full BA-201 simulator has every exam-style question, timed mode, and instant scoring.