ED-Con-101 Sample Questions & Answers
Spans configuring the Student Success Hub alongside Education Data Architecture, the single biggest weight, plus account-model and scalable solution design, domain expertise in marketing and recruitment, implementation governance, and analytics.
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- Question 1Intermediate
Education Cloud Configuration · Education Data Architecture (EDA) Configuration
A business school wants to track the companies where their alumni work to identify potential corporate partnership opportunities. They need to visualize the connection between the Alumni Contact and the Employer Account without disrupting the primary household structure. Which EDA feature is designed to handle this requirement?
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Correct answer: A
In EDA, Affiliations are used to track the relationship between a Contact and an Account (like an employer). This allows the Contact to maintain their primary Household Account while having a secondary connection to the Business Account representing their employer.
- Question 2Intermediate
Education Cloud Configuration · Student Success Hub Installation and Configuration
A university is implementing Student Success Hub (SSH) to support their advising team. They need to ensure that advisors can see a comprehensive timeline of student interactions, including appointments, tasks, and emails. What is the prerequisite configuration required for the Case object to support SSH functionality?
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Correct answer: B
Student Success Hub relies heavily on the Case object for advising records. A critical prerequisite is enabling the Service Cloud Lightning Console and ensuring that the installing user and advisors have full access (CRUD) to the Case object, along with Events and Tasks, to function correctly.
- Question 3Intermediate
Domain Expertise · Advancement and Alumni Relations
The advancement office is planning a major fundraising campaign and needs to identify potential major donors based on their likelihood to give. They want a solution that uses artificial intelligence to score opportunities and helps officers prioritize their portfolio. Which solution is most appropriate?
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Correct answer: B
Einstein Opportunity Scoring uses AI to analyze past opportunities and assign a score to current open opportunities, indicating the likelihood of them being won. This is the standard Salesforce solution for prioritizing donor opportunities in advancement.
- Question 4Intermediate
Solution Design · Account Model Design and Selection
A university is using the new Education Cloud platform (platform-native). They need to model students in a way that combines both business and individual attributes, allowing for a 360-degree view without managing separate Contact and Account records manually. Which account model is the standard for the new Education Cloud?
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Correct answer: A
The new Education Cloud architecture (distinct from the older EDA managed package) utilizes Person Accounts as the default model for representing students. This combines the attributes of Account and Contact into a single record, simplifying the data model for individual constituents.
- Question 5Intermediate
Integration and Data Management · Data Migration and Large Data Volume Management
A consultant is planning a data migration from a legacy Student Information System (SIS) to Salesforce Education Cloud. The migration involves importing Schools, Programs, Courses, Terms, and Student Contacts. To ensure data integrity and avoid relationship errors, what is the correct order of import?
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Correct answer: B
The correct sequence respects parent-child relationships. Schools (Accounts) must exist first. Terms and Courses often link to Schools. Programs (Accounts) link to Schools. Finally, Students (Contacts) are imported and linked to these existing academic structures via Program Enrollments or Course Connections.
- Question 6Intermediate
Implementation Strategies and Best Practices · Governance, Change Management, and Adoption
A university has established a Center of Excellence (COE) to manage their Salesforce implementation. They are debating between a centralized and decentralized governance model. The university has a strong central IT department but highly autonomous individual colleges that require flexibility to innovate. Which governance model should the consultant recommend to balance control and innovation?
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Correct answer: B
A Hybrid governance model is ideal for higher education institutions with a strong central IT and autonomous units. It allows the central COE to set standards and manage shared data/infrastructure while empowering individual colleges (business units) to build and manage their own specific apps and innovations within those guardrails.
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