EX-Con-101 Sample Questions & Answers
Free Experience Cloud Consultant practice questions with worked answers and explanations. See how the ExamJungle simulator prepares you — then jump into the full test.
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- Question 1Intermediate
Branding, Personalization, and Content · Implement Salesforce CMS content into an Experience.
A large retail company is using Salesforce CMS to manage content for their B2C Commerce site. They want to reuse this content in a separate 'Partner Portal' Experience Cloud site, ensuring that branding remains consistent but the layout adapts to the partner context. How should the consultant achieve this?
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Correct answer: B
Salesforce CMS uses the concept of 'Workspaces' and 'Channels'. By adding the Partner Portal as a channel to the existing CMS Workspace, the content becomes available for use in the Experience Builder of the Partner Portal via CMS components.
- Question 2Intermediate
Branding, Personalization, and Content · Modify an experience within the Experience Builder.
A consultant is configuring a Partner Portal. The requirement states that when a Partner Manager logs in, they should see a 'Partner Performance' dashboard on the home page. However, when a standard Partner User logs in, they should see a 'My Tasks' list instead. Both users share the same profile but have different roles. What is the most efficient way to implement this in Experience Builder?
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Correct answer: C
Component Visibility allows for granular control on a single page. By creating an Audience based on the User object (Role or Title), the consultant can conditionally display the Dashboard component to Managers and the Task list to Standard users without maintaining separate page variations.
- Question 3Beginner
Sharing, Visibility, and Licensing · Recommend the Declarative Sharing options that could be leveraged for an Experience.
True or False: When using the 'Customer Account Portal' template, a user with a Customer Community License can be granted access to Opportunities using standard Sharing Rules.
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Correct answer: B
False. Users with 'Customer Community' licenses (High Volume) do not have access to the standard role hierarchy-based sharing model and thus cannot be part of standard Sharing Rules. They must use Sharing Sets. 'Customer Community Plus' licenses are required for Sharing Rules.
- Question 4Intermediate
Branding, Personalization, and Content · Given a scenario, make articles visible or accessible in an Experience.
A healthcare organization plans to migrate their existing legacy patient portal to a Salesforce Experience Cloud site. The site will contain thousands of Knowledge Articles. The organization requires that specific articles are only visible to patients who are logged in, while general health tips are public. How should the consultant configure Knowledge Data Categories to support this?
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Correct answer: C
Knowledge visibility is primarily controlled by Data Category Visibility settings on the Profile or Permission Set. By removing visibility to the 'Sensitive' category for the Guest User Profile, those articles become invisible to unauthenticated traffic.
- Question 5Beginner
Templates and Themes · Given a scenario, select the appropriate theme for an Experience.
A consultant is setting up a Partner Portal where partners need to register deals. The 'Deal Registration' flow must guide the partner through a complex qualification process. The business requires the look and feel of the flow to match the corporate branding exactly, including fonts and button styles. Which solution is best?
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Correct answer: B
The standard Flow component in Experience Builder inherits the site's Theme settings (colors, fonts). This is the declarative, best-practice approach to ensure flows match the site branding without custom code.
- Question 6Intermediate
Administration, Setup, and Configuration · Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
Company X is rolling out a Partner Relationship Management (PRM) solution. They need to ensure that when a Lead is distributed to a Partner Account, it is automatically assigned to the Partner Executive role within that account, but other users in the Partner User role should also be able to view it. Which feature facilitates this lead distribution requirement?
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Correct answer: C
Salesforce PRM includes native Lead Distribution features that allow vendors to pass leads to partner accounts. Combined with the Partner Role Hierarchy (Executive > Manager > User), assigning to the Executive allows visibility to flow down or be managed via sharing settings.
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