CIS-EM Sample Questions

CIS-EM Sample Questions & Answers

Processing and correlating alerts carries the most weight, next to the basics of event rules and processing, connecting event sources back to the CMDB, machine learning-driven operational intelligence, and best practices for rolling the whole thing out.

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Showing 10 of 20 free samples.

  1. Question 1

    Which attribute is responsible for de-duplication?

    Show answer & explanation

    Correct answer: B

    Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/reference/r_EMBestPractice.html

  2. Question 2

    How would you interpret the following data in the Operational Intelligence Insights Explorer?

    CIS-EM sample question 2
    Show answer & explanation

    Correct answer: D

    D

  3. Question 3

    What is the default collection/polling interval applied to all event connectors?

    Show answer & explanation

    Correct answer: E

    Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/use/collaboration/task/t_ConfigureThePollingInterval.html

  4. Question 4Select 2

    Where can you look to determine what event rule created an alert? (Choose two.)

    Show answer & explanation

    Correct answers: A, E

    A,E -- Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMViewRuleApply.html

    A,E -- Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMViewRuleApply.html

  5. Question 5

    What feature would you use to trigger a workflow or automatically generate tasks via templates?

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    Correct answer: A

    Reference: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/task/create-task-template-from-existing-alert.html

  6. Question 6

    What are the valid states an alert can be in during its lifecycle?

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    Correct answer: A

    Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMSetTheAlertActiveInterval.html

  7. Question 7

    What Event Management module allows for configuration of automatic task creation?

    Show answer & explanation

    Correct answer: A

    Reference: https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/event-management/task/create-alert-management-rule.html

  8. Question 8

    You have a system configured with a MID Web Server using Basic authentication to enable

    Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.

    What is the most likely cause of the issue?

    Show answer & explanation

    Correct answer: A

    Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/configure-midwebserver-extension-metric-data.html

  9. Question 9

    In the event table, which field maps the external attributes from the target system?

    Show answer & explanation

    Correct answer: C

    C

  10. Question 10

    By default, the Alert Console displays what type of alerts?

    Show answer & explanation

    Correct answer: E

    Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/concept/alert-priority.html

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