CSA sample questions

Question 1

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Accepted Answer

REQ (Number))RITM (Number))TASK (Number)

Answer

RITM (Number))REQ (Number))PROCUREMENT (Number)

Answer

REQ (Number))RITM (Number))PROCUREMENT (Number)

Answer

FULFILLMENT (Number))RITM (Number))TASK (Number)

Question 2

Which term refers to application menus and modules which you may want to access quickly and often?

Accepted Answer

Favorite

Answer

Breadcrumb

Answer

Tag

Answer

Bookmark

Question 3

What is generated from the Service Catalog once a user places an order for an item or service?

Accepted Answer

A request

Answer

A change request

Answer

An Order Guide

Answer

An SLA

Question 4

From the User menu, which actions can a user select? (Choose three.)

Accepted Answer

Log Out ServiceNow

Accepted Answer

Elevate Roles

Accepted Answer

Impersonate Users

Answer

Send Notifications

Answer

Order from Service Catalog

Answer

Approve Records

Question 5

Buttons, form links, and context menu items are all examples of what type of functionality?

Accepted Answer

UI Action

Answer

Business Rule

Answer

Client Script

Answer

UI Policy

Question 6

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

Accepted Answer

They are the building blocks.

Answer

They run behind the scenes.

Answer

They are optional.

Answer

They provide options.

Question 7

Table Access Control rules are processed in the following order:

Accepted Answer

table name, parent table name, any table name (wildcard)

Answer

any table name (wildcard), parent table name, table name

Answer

parent table name, table name, any table name (wildcard)

Answer

any table name (wildcard), table name, parent table name

Question 8

What is the platform name for the User table?

Accepted Answer

sys_users

Answer

u_users

Answer

x_users

Answer

sys_user

Question 9

A REQ number in the Service Catalog represents

Accepted Answer

the order number.

Answer

the stage.

Answer

the task to complete.

Answer

the individual item in the order.

Question 10

Which would NOT appear in the History section of the Application Navigator?

Accepted Answer

UI Pages

Answer

Records

Answer

Lists

Answer

Forms

CSA Sample Questions & Answers

Free CSA Sample Questions with Answers

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